Parts Support Manager

Terex is a global manufacturer of lifting and material processing products and services that deliver lifecycle solutions to maximize customer return on investment. Terex delivers lifecycle solutions to a broad range of industries, including construction, infrastructure, manufacturing, shipping, transportation, refining, energy, utility, quarrying and mining. Terex reports in three business segments: Aerial Work Platforms; Cranes; and Materials Processing. Terex offers financial products and services to assist in the acquisition of Terex equipment through Terex Financial Services. For more information about Terex, its products and services, visit and/or.
The Aftermarket Spares Manager position will be responsible for the proactive support and promotion of the spare parts used on mobile and stationary crushing and screening equipment. They will direct the sales support team to meet or exceed business objectives. In addition to team supervision and leadership, daily responsibilities will include answering incoming part calls, preparing quotes, proposals, pricing, processing orders, returns and responding to customer inquiries, questions or opportunities regarding the Parts Department.
+ Engage with and support distribution network to achieve business targets. Train distribution network in company policies, department procedures and company-provided business tools (Helpdesk, Distributor Portal, Ecommerce)
+ Support the job functions of Parts Support Representatives. Train employees in company policies, department procedures, job duties, operational safety and to support the goals of the company.
+ Documents and enforces sales policies, standard operating procedures and best practices.
+ Determine and monitor the department?s key performance indicators, such as revenue vs. plan, contact rate, quote closure rate and gross profit percentage
+ Supervise, develop and mentor aftermarket sales support team
+ Develop pricing recommendations used market data and analytics
+ Develop inventory recommendations using historical data and analytics
+ Coordinate development of new and updated Recommended Spares Lists
+ Answer calls and respond to customers same day, either by email or phone
+ Quote parts and equipment rebuild recommendations
+ Work with internal departments to meet customer needs
+ Notify manager of escalated issues that might arrive
+ Work overtime, weekends or holidays when needed
+ Periodic travel (approx. 10-15%) within North America to support business objectives
Basic Qualifications:
+ Bachelor's degree in business administration or a related field. Consideration given for candidates with equivalent experience.
+ 5+ years of experience in a heavy equipment aftermarket sales leadership role
+ Valid passport and ability to travel outside the United States
Preferred Qualifications:
+ Experience/history in the aggregate or mining industries a plus
+ Experience in aftermarket parts is highly preferred
+ Experience with profit and loss responsibility and management
+ Experience in personnel management and proven team leader with excellent verbal and written communication skills
+ Exceptional organizational skills
+ Exceptional skills with data analytics
+ Ability to cultivate a team spirit with the respect of others
+ Good interpersonal skills
+ High ethical values
+ Proficient in the use of MS Office, Excel in particular
It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities.
An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V
Job ID _2018-37460_
\# Positions _1_
Category _Aftermarket_
Posting Location _Durand - MI - USA_
Location: _MI-Durand_

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